Privacy Policy
Last updated: July 16, 2026
RoadHero (“RoadHero”, “we”, “us”, or “our”) provides a platform that connects drivers with nearby roadside service providers for towing, jump starts, flat tires, fuel delivery, lockout help, car washes, oil changes and related services. This Privacy Policy explains what information we collect through our website and mobile apps, how we use it, and the choices you have.
1. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, vehicle details, payment information, and — for providers — business and identity verification details. We also collect information automatically when you use our apps, including location data (to match you with nearby providers or jobs), device information, and usage data.
2. How We Use Information
- To connect drivers with nearby available providers.
- To process bookings, payments, and provider payouts.
- To communicate with you about your account, service requests, and support inquiries.
- To maintain the safety, security, and reliability of the RoadHero platform.
- To improve our services and develop new features.
3. Sharing of Information
We share the minimum information necessary between a customer and a provider to complete a service request (such as name, location, and vehicle details). We may also share information with payment processors, service providers who support our platform, and when required by law. We do not sell your personal information.
4. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
5. Cookies & Tracking
Our website may use cookies and similar technologies to keep you signed in, remember your preferences, and understand how our site is used. You can control cookies through your browser settings.
6. Children’s Privacy
RoadHero is not directed to children under 18, and we do not knowingly collect personal information from children.
7. Your Rights & Choices
Depending on where you live, you may have the right to access, correct, or delete your personal information, or to object to certain processing. You can update most account information directly in the app, or contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised “Last updated” date.
9. Contact Us
If you have questions about this Privacy Policy, contact us at info@roadherosapp.com.